Frequently Asked Questions
Everything you need to know about shopping for your home at CARLSON'S.
What is the typical delivery timeframe for furniture items?
Standard in-stock furniture typically ships within 5-7 business days. For larger freight items, delivery usually takes 2-3 weeks depending on your location. You will receive a tracking link as soon as your order leaves our warehouse.
Do you offer White Glove Delivery and assembly?
Yes, we offer White Glove Delivery for an additional fee. This service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home decor and rugs?
We accept returns on most home decor and rugs within 30 days of delivery. Items must be in their original packaging and unused condition. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
How can I request fabric or material swatches?
We want you to be confident in your choice. You can order up to five complimentary fabric or wood finish swatches directly from our product pages to ensure the color and texture match your space perfectly.
What payment methods do you accept?
CARLSON'S accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you create your dream home now and pay over time.
How do I care for my CARLSON'S solid wood furniture?
To maintain the beauty of your wood pieces, we recommend dusting regularly with a soft, dry cloth. Avoid direct sunlight and harsh chemical cleaners. Use coasters and placemats to protect the finish from moisture and heat.